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FREE PARKING BEHIND THE CLINIC

Frequently Asked Questions

  1.  Before your first appointment, ( or a later appointment if you are attending for a new problem), you should receive an email from us, containing a link for you to complete some forms that are necessary to assist your physiotherapist in planning your assessment and treatment. Don’t worry if you do not have access to a computer or if you forget to complete them before you arrive, because you will have an opportunity to complete them in the clinic.

    PLEASE NOTE, HOWEVER, THAT IF YOU ARE UNABLE TO COMPLETE THEM BEFORE YOU ATTEND YOU WILL NEED TO ARRIVE APPROXIMATELY 20 MINUTES BEFORE THE TIME OF YOUR SCHEDULED APPOINTMENT. This will allow you time to complete these forms. If you have questions about what time you should arrive please contact our reception staff and they will clarify this for you. Please note that you arrive late and haven’t completed the forms by the time of your appointment, this may mean that your physiotherapist will have less time to spend with you before the next patient is scheduled.

    Please park behind the clinic where we have lots of free parking. Also, please note that the Regina Sports & Physiotherapy Clinic is a scent-free environment.

  2. I would like to make an appointment, but I don’t know what services I need. What type of appointment should I make?

  3. All new patients begin with an assessment conducted by one of our physiotherapists. Then they coordinate the services that will be beneficial to your recovery. Upon booking your first appointment, just let us know that you are new to the clinic and we will point you in the right direction.

  4. What are your clinic hours?

  5. We are open from 7:30 a.m. until 5:00 p.m. (Monday to Friday). Our doors open early in case you have been instructed to arrive early to fill out forms.

  6. What are the fees?

  7. For many patients who are covered by the Regina Qu’Appelle Health Region or receive coverage as a result of a workplace or motor vehicle accident, there are no fees. For patients paying through private means, the fee for the initial assessment and treatment is $80, while subsequent treatments are $55. We offer services for seniors at a reduced rate of $53.

  8. What funding options are available to me in Saskatchewan?

  9. In Saskatchewan the amount of publicly funded coverage available varies depending upon the community you live in. Funding is the responsibility of Regional Health Authorities and while some provide limited coverage, most do not. In Regina, there is coverage available through the Regina Qu’Appelle Health Region. If you have a valid Saskatchewan Hospitalization number you are entitled to one assessment and three physiotherapy treatments for each particular problem, within a six month calendar period. Many people, however, choose to pay for their own treatment or to use group insurance, as sometimes there are delays in accessing publicly funded care. If you are injured at work or in a motor vehicle accident, then other insurers would likely be responsible for your treatment costs. Some people or their family members have group insurance plans or other insurance plans, which provide coverage for physiotherapy treatments. If none of the above apply, then treatment is available on a fee for service basis, based upon the fee schedule available at the front desk. Such treatment costs can often be claimed as a deductible medical expense on your income tax return.

  10. What happens when I have used my publicly funded treatments?

  11. Upon the completion of your fourth appointment, the physiotherapist can discuss whether or not he/she feels that further treatment is required. They may be able to provide you with a self treatment program. However, if further direct physiotherapy treatment is deemed to be necessary, then a limited number of additional funded treatments are potentially available, based upon financial and therapeutic need. In other circumstances, however, patients will be required to pay the cost out of their own pocket or to use group insurance plans.

  12. How soon can I get in for an appointment?

  13. We attempt to accommodate our patients as quickly as possible. When cancellations occur, we contact patients from our waitlist on first-come, first-serve basis.

    For those who are paying privately or have received coverage as a result of a workplace or motor vehicle accident, we book appointments within one to three days.

    As one of five clinics contracted to provide outpatient therapy services for the Regina Qu’Appelle Health Region, we experience a high volume of appointments. In addition to limiting the number of treatments that are covered, the RQHR also limits the total number of patients that can be seen by the Regina Sports & Physiotherapy Clinic within a given period of time. If you are relying on RQHR funding, it is possible that the clinic could have appointments available but be unable to offer them to you due to the nature of the Clinic’s contract. In these circumstances, earlier appointments may be available were you to have access to other funding sources.

  14. How do I submit insurance claims for Regina Sports & Physiotherapy Clinic services?

  15. Upon payment, our reception staff will be happy to issue a receipt that you can file with your insurance provider.

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